3. Privacy Policy
Last updated: 23 August 2026
This Privacy Policy explains how Sienna Melbourne collects, uses, stores and protects your personal information when you visit or make a purchase through sienna-melbourne.com.
By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.
Information we collect
When you visit our website, contact us or place an order, we may collect information such as:
- Your name
- Your email address
- Your telephone number
- Your billing address
- Your shipping address
- Your order and purchase details
- Payment confirmation details
- Communications you send to us
- Device and browser information
- Your IP address
- Website activity, including pages viewed and products added to your cart
- Marketing preferences
We collect information that is reasonably necessary to operate our store, process orders, provide customer service, improve our website and meet our legal obligations.
If you do not provide certain information, we may be unable to process your order, deliver your products or respond to your request.
How we collect your information
We may collect personal information directly from you when you:
- Place an order
- Create or use an account
- Contact our customer service team
- Subscribe to marketing emails
- Request a return, refund or exchange
- Browse or interact with our website
We may also receive information from Shopify, payment providers, delivery partners, suppliers and other service providers involved in processing your order.
How we use your information
We may use your personal information to:
- Process and fulfil your order
- Confirm payments
- Send order confirmations and shipping updates
- Provide tracking information
- Respond to customer service requests
- Manage returns, refunds and exchanges
- Prevent fraud and investigate security issues
- Improve our website and services
- Maintain business and transaction records
- Send marketing emails if you have subscribed
- Comply with legal, accounting and tax obligations
- Enforce our store policies and protect our legal rights
Shopify
Our online store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to display and sell our products and services.
Personal information may be processed or stored through Shopify’s systems, databases, applications and service providers. Shopify may process information in countries outside Australia in accordance with its own privacy practices.
Payments
Payments are processed securely through the payment providers available at checkout.
Sienna Melbourne does not directly store your complete credit card details.
Depending on your selected payment method, your payment may be processed by credit card networks, Apple Pay, Google Pay, Shop Pay or another payment service displayed during checkout.
Payment providers process personal and payment information according to their own privacy policies and security requirements.
Sharing your information
We may share personal information with service providers where reasonably necessary to operate our business and provide our services.
These providers may include:
- Shopify
- Payment processors
- Shipping carriers
- Suppliers and fulfilment partners
- Customer support providers
- Email marketing platforms
- Website hosting and security providers
- Analytics and website performance services
- Professional advisers where reasonably required
- Government authorities where disclosure is required by law
We only share information that is reasonably necessary for the relevant service, business purpose or legal requirement.
We do not sell your personal information.
Direct supplier fulfilment
Some products may be shipped directly by our suppliers or fulfilment partners.
To process and deliver these orders, we may provide the supplier with information such as:
- Your name
- Your shipping address
- Your contact details
- The products included in your order
- Other delivery instructions you provide
Some suppliers and fulfilment partners may be located outside Australia, including in China.
Where applicable, we take reasonable steps to ensure overseas recipients handle personal information appropriately. However, overseas privacy laws may differ from Australian privacy laws.
Other overseas processing
Shopify, payment providers, analytics providers, email platforms and other service providers may process or store information outside Australia.
The countries involved may depend on the providers and systems used to operate our store.
Where it is practicable to identify an overseas recipient’s location, relevant countries may include China, the United States, Canada and other locations used by our service providers.
Marketing emails
If you subscribe to our email list, we may send you information about new arrivals, special offers, Clearance Sale updates and store news.
You can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails or by contacting us at:
Unsubscribing from marketing messages will not prevent us from sending essential communications concerning your orders or customer service requests.
Cookies and similar technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember your preferences
- Maintain your shopping cart
- Support checkout functionality
- Understand website traffic and performance
- Detect fraud and improve security
- Measure marketing performance where permitted
You can manage or block cookies through your browser settings. Blocking certain cookies may prevent parts of the website from working correctly.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We use established ecommerce, payment and service platforms to help protect customer information.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
Data retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Process and maintain order records
- Respond to customer enquiries
- Manage returns, refunds and disputes
- Prevent fraud
- Comply with legal, accounting and tax obligations
- Protect our legitimate business interests
When information is no longer reasonably required, we may delete it, anonymise it or securely restrict access to it, subject to applicable legal requirements.
Access and correction
Depending on the laws that apply, you may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.
To submit a request, contact us at:
Please provide enough information for us to identify you and understand your request. We may need to verify your identity before providing access or making a correction.
Deletion requests
You may ask us to delete certain personal information.
We will assess your request in accordance with applicable laws. We may need to retain some information for legal, accounting, fraud prevention, dispute resolution or transaction record purposes.
To request deletion, contact us at:
Privacy questions and complaints
If you have a question or concern about how we handle your personal information, please contact us at:
Please include your name, contact details and a clear description of your question or complaint.
We will review your message and respond as soon as reasonably possible.
If you are not satisfied with our response and the Australian Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.
Third party links
Our website may contain links to websites operated by third parties.
Sienna Melbourne is not responsible for the privacy practices, security or content of third party websites. We recommend reviewing the privacy policy of each website you visit.
Children’s privacy
Our website is not intended for children to make purchases without the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children where doing so would be unlawful.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The latest version will be published on this page with an updated revision date.
Contact us
For privacy questions, requests or complaints, please contact:
Sienna Melbourne
Email: ecomthomas.business@gmail.com
Website: sienna-melbourne.com