4. Terms of Service

Last updated: 23 August 2026

Welcome to Sienna Melbourne.

These Terms of Service apply to your use of sienna-melbourne.com and purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced in them.

Online store terms

By using this website, you confirm that you are at least the age of majority in your location or that you have permission from a parent or legal guardian.

You must not use our website or products for an illegal, fraudulent or unauthorised purpose.

You must not interfere with the operation, security or availability of our website.

Product information

We take reasonable care to display product descriptions, measurements, sizes, colours, photographs and other details accurately.

Colours and product appearance may vary slightly depending on your screen, device settings, lighting and photographic conditions.

Please review the product description and available size information before placing an order.

We may update product descriptions, prices and availability when reasonably necessary. Changes will not affect an order that has already been accepted unless we contact you and you agree or the change is required by law.

Pricing

Product prices are displayed on our website and may change from time to time.

Unless stated otherwise, prices shown to Australian customers are displayed in Australian dollars.

We may correct genuine pricing, product information or availability errors.

If your order is affected by an obvious error, we will contact you before processing the affected item. You may confirm the corrected order or cancel it for a full refund.

We will not charge a corrected price without your agreement.

Orders

When placing an order, you agree to provide accurate and complete customer, payment, billing and delivery information.

After placing your order, you should receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean it has been accepted or dispatched.

Your order may be subject to payment approval, stock availability, fraud screening and verification of your delivery information.

If we cannot accept or fulfil an order after payment has been taken, we will notify you and refund the affected amount to the original payment method.

Refusal or cancellation of orders

We may refuse, cancel or limit an order where reasonably necessary, including in cases involving:

1. Incorrect or incomplete customer information
2. Failed or unauthorised payments
3. Suspected fraud or unlawful activity
4. Product availability problems
5. Obvious pricing or listing errors
6. Unusual order quantities or activity
7. Delivery restrictions

We will not cancel an accepted order without a reasonable basis.

If we cancel an order after receiving payment, we will issue a refund to the original payment method.

This section does not limit your rights under the Australian Consumer Law.

Shipping

Processing and delivery times are estimates and may be affected by circumstances outside our reasonable control.

Some products may be shipped directly by suppliers or fulfilment partners, including suppliers located overseas and in China.

Orders may be delivered by Australia Post, local delivery providers or international shipping partners.

Please read our Shipping Policy for information about processing times, estimated delivery times, tracking and direct supplier fulfilment.

Returns and refunds

Returns, exchanges and refunds are handled according to our Returns and Refund Policy.

Our voluntary 30 day money back guarantee operates in addition to your rights under the Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or limits any right or remedy that cannot legally be excluded.

Payment

We accept the secure payment methods displayed during checkout.

Available methods may include credit card, Apple Pay, Google Pay, Shop Pay and other supported payment services.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate.

Payments may be processed by third party providers according to their own terms and privacy policies.

Account information

You agree to provide current, complete and accurate account, billing and shipping information for your purchases.

If you create an account, you are responsible for keeping your login information secure and for notifying us if you suspect unauthorised use.

We may restrict account access where reasonably necessary to protect customers, prevent fraud or maintain website security.

Website content

Unless stated otherwise, the text, graphics, logos, website design, product descriptions and other original content on this website belong to Sienna Melbourne or are used with permission from the relevant content provider.

You may use the website for personal shopping and informational purposes.

You must not reproduce, distribute, modify, sell or commercially use protected website content without written permission from Sienna Melbourne or the relevant rights holder.

Customer reviews and submissions

If you submit a genuine review, photograph, comment or other content, you confirm that you have the right to provide it and that it does not violate another person’s rights.

You remain responsible for the content you submit.

We may moderate or remove content that is unlawful, abusive, misleading, fraudulent, unrelated or infringes another person’s rights.

We will not knowingly alter a genuine review in a way that misrepresents the customer’s experience.

Prohibited use

You must not use our website:

1. For unlawful or fraudulent purposes
2. To violate applicable laws or regulations
3. To infringe intellectual property or privacy rights
4. To transmit viruses, malware or harmful code
5. To collect another person’s information without authority
6. To interfere with website security, performance or availability
7. To submit false, misleading or fraudulent information
8. To impersonate another person
9. To attempt unauthorised access to any account or system

We may restrict access where we reasonably believe these rules have been breached.

Third party tools and links

Our website may provide access to tools, payment services or websites operated by third parties.

Third party services are governed by their own terms and privacy policies.

Sienna Melbourne is not responsible for content or services controlled by third parties. However, this does not exclude any responsibility we may have under applicable law.

Please review the terms and privacy practices of a third party before using its service.

Website availability

We aim to keep our website available and operating correctly, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend access for maintenance, security, technical problems or circumstances outside our reasonable control.

Where practical, we will try to minimise interruptions.

Limitation of liability

To the maximum extent permitted by law, Sienna Melbourne is not responsible for indirect or consequential loss caused by the use or unavailability of the website where that loss was not reasonably foreseeable or was not caused by our breach, negligence or unlawful conduct.

Nothing in these Terms of Service excludes, restricts or limits:

1. Your rights under the Australian Consumer Law
2. Liability that cannot legally be excluded
3. Liability for fraud or deliberate misconduct
4. Any remedy available to you under applicable law

Your responsibility

You are responsible for losses reasonably incurred by Sienna Melbourne as a direct result of your unlawful use of the website, your deliberate misconduct or your infringement of another person’s rights.

You will not be responsible to the extent that a loss was caused or contributed to by Sienna Melbourne or another party.

Nothing in this section requires you to give up any rights or protections available under applicable law.

Changes to these terms

We may update these Terms of Service when reasonably necessary to reflect changes to our website, services, business practices or legal obligations.

Updated terms will be posted on this page with a new revision date.

Changes will apply from the date they are published. They will not apply retrospectively to an order already accepted unless required by law or agreed with you.

Severability

If any part of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Governing law

These Terms of Service are governed by the applicable laws of Australia.

Nothing in this section prevents you from exercising rights available in your Australian state or territory or under the Australian Consumer Law.

Contact us

For questions about these Terms of Service, please contact:

Sienna Melbourne

Email: ecomthomas.business@gmail.com

Website: sienna-melbourne.com